Comment or Complaint?

We want to hear from you

Although InformedDNA employees and clinical staff members dedicate themselves to providing the best information, service and care possible, there may be times when you feel we have not met your expectations. Your comments and concerns will help us identify those areas where improvements are needed. We also welcome any compliments or suggestions you may have. We will answer your questions and respond to your concerns and complaints within five business days if you provide your contact information. A complaint is considered any dissatisfaction with any InformedDNA service. To give us some feedback, please complete the following

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Thank you for your feedback! We will respond to you within five business days if you provided your contact information.

Should you feel your concerns were not addressed appropriately, we are providing the following for your information: If you have a complaint against InformedDNA, call the Consumer Assistance Unit at 1-888-419-3456 (press 1) or write to the address listed below:

Agency for Health Care Administration Consumer Assistance
Unit 2727 Mahan Drive, Bldg 1
Tallahassee, FL 32308.

If you have a complaint against a Genetic Counselor and want to receive a complaint form, call the Consumer Services Unit at 1-888-419-3456 (press 2) or write to the address below:

Agency for Health Care Administration Consumer Services Unit
P.O. Box 14000
Tallahassee, FL 32317-4000.