In 2012, a leading not-for-profit, community-based health system turned to InformedDNA to provide genetic counseling services as part of its genetics program for their patients. They continue to use these services today.

The primary challenges that we address for our client include:

  • Meeting current Commission on Cancer (CoC) and NAPBC standards regarding genetic counseling and risk assessment.
  • Improving the rate of patients accepting genetic counseling sessions among those who are referred for genetic testing, including utilization of a grant to cover expenses for uninsured patients and for those whose health plans do not cover genetic counseling services.
  • Maintaining a high-level of patient and provider satisfaction in accordance with the client’s high standard of care.
  • Implementing a genetic counseling program that is scalable to include medical specialties beyond oncology.

Founded in 2007 as the first telehealth genetics services company in the U.S., InformedDNA offers the largest, most experienced staff of board-certified genetic counselors, providing coverage across all genetics specialties and across all states.

We aren’t lab-owned or lab-sponsored, so our genetic counselors have no conflicts of interest in advising healthcare providers and patients on the most appropriate use of genetic tests and their results. And, we are an “in-network” provider with most leading national health plans as well as many regional plans. (You may request our in-network health plan list by clicking here.)

Download your copy of this case study now.

Let’s talk about how we can help with your health system’s genetic counseling needs. Just send an email to; or, give us a call at 844-846-3763.


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