Manager, Patient Care

We are seeking a dynamic Patient Care Manager to join our team! The successful candidate will proactively define priorities with leadership, assign responsibilities, and set clear goals and expectations of the Patient Care Teams.

Essential Duties and Responsibilities

The Patient Care Manager leads department performance and provides assistance in the delivery of patient care services to meet key performance indicators (KPIs). He/she will also coach, develop, and motivate team to continually improve results. The successful candidate will provide regular updates and reporting including patient care, team effectiveness, and individual performance. In addition, he/she will provide accurate and timely reporting of KPIs to leadership along with countermeasures as necessary. Administrative activities include, but are not limited to, reporting, scheduling, training, and work assignments.

Education/Experience

  • Bachelor’s degree required
  • Experience in a healthcare setting preferred
  • Six Sigma certification preferred
  • Must have experience with team leadership & people management, project management and understanding of work groups
  • Prior leadership experience in a call center environment
  • Experience complying with state and federal regulations (HIPAA, FWA)
  • Experience with learning management systems/processes for the purpose of training and developing others

Key Skills/Qualifications

  • Understands how to use a mix of technology, process optimization and people to improve scale in service delivery
  • Self-directed, able to work with limited direct supervision
  • Ability to make decisions, even if it requires taking risks
  • Focus on continuous improvement and measurable results
  • Ability to handle multiple, unrelated tasks in a high-pressure environment
  • Ability to make decisions, even if it requires taking risks
  • Focus on continuous improvement and measurable results
  • Ability to handle multiple, unrelated tasks in a high-pressure environment
  • Works well in an evolving environment
  • Excellent communicator in a one-to-one and virtual settings
  • Must be able to have positive critical conversations and build trust
  • Technical skills with G-Suite and Centricity preferred

Job Category

Operations; full-time, exempt

Primary Location

877 Executive Center Drive West, St. Petersburg, FL