InformedDNA and HealthHelp announce powerful new partnership to transform Genetic Testing UM for health plans everywhere. Read More | InformedDNA and HealthHelp announce powerful new partnership to transform Genetic Testing UM for health plans everywhere. Read More | InformedDNA and HealthHelp announce powerful new partnership to transform Genetic Testing UM for health plans everywhere. Read More

Genetic counseling:

What providers
need to know 
 


We complement your care for the 
complete health of your patients 


Our board-certified and licensed genetic counselors offer convenient, virtual genetic counseling. We follow national best practice guidelines for genetic testing recommendations, and support your patients through each step of the process.

Referring patients for genetic counseling creates an opportunity for everyone — you, as their provider, the patient, and their family — to better understand the clinical path forward.


How do I refer and what is the process?

Referring your patient

If your patient would benefit from genetic testing and/or counseling, we have 2 easy ways to refer your patients.

Online: Complete our secure online referral form.
Phone: Call us directly at (800) 975-4819

Please be sure to have the following information ready when you call:
  • Patient full name, date of birth, gender, contact information, address
  • Referring provider name, address, NPI and contact information
  • Patient insurance information (if applicable)
  • Information about the suspected condition, any symptoms, etc.
  • Brief family history

What is involved in the process?

We make working with InformedDNA easy for providers. Once you have identified the patient who could 
benefit from a genetic testing consultation, send the referral and we’ll do the rest.

Once the referral has been received, we will contact the patient within 2 business days and offer a telehealth consultation within 1-2 weeks

We will provide access to InformedDNA’s Patient Portal, where they can manage their appointments, receive reminder notifications, provide personal & family history, and sign consent forms

The day of the telehealth genetic counseling appointment arrives and patients are seen by our genetics experts

If testing is recommended, InformedDNA will facilitate testing

We will interpret the results and provide post-test counseling to review results with the patient

We deliver a summary report and lab report to you and your patient

If desired, we’ll schedule peer-to-peer consultations to ensure you have what you need and can apply it to your patient’s plan of care

Patient Care is Better When We Work Together

Our team of genetic counselors, pharmacists, MDs, and clinical genetic specialists is here to support you throughout the genetic testing process. We also provide peer-to-peer consultations to discuss any testing or other patient-related genetic health issues to ensure full understanding and transparent patient care.

Patient Education and Resources

Genomic education for patients with a complex genetic disease is essential for both basic genetic understanding, as well as the implication for their personal and family health. We offer equitable access to genetic education during the pre- and post-test genetic counseling stages. We are continuously expanding our library of: 

  • virtual and print educational materials
  • live/on-demand webinars and workshops

Being referred for genetic testing can be confusing and emotional for patients. Our informative tools and resources help introduce the concept of genetic testing to patients and serve to introduce InformedDNA so that when the referral is made, they’re ready to schedule their appointment and move forward.

Have Additional Questions?

Please reach out to our customer service team at (800) 975-4819.

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